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Configure
Talk to our research agent to define your research objectives and the decisions you're trying to inform. We turn your train of thought into a learning plan that asks the right questions at the right level of depth.
Human insights
from
AI interviewers
User Intuition runs AI-powered research interviews, so you can get the rich insights of user interviews at quantitiative scale.
Get StartedYour first 3 interviews are on us!
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Traditional research often leads to guesswork
Teams chase symptoms instead of causes. Strategies lag behind real behavior. Problems get addressed only after they appear.
Interviews
Expensive and manual
Ad-hoc campaigns demand manual recruiting, scheduling, and interviewing
Surveys
Shallow by design
Surface-level metrics show what happened, but can't uncover the why
Call Notes
Inconsistent and subjective
Notes depend on who writes them and can be biased and miss the key insight
Internal Discussions
Opinions not truth
Teams debate anecdotes instead of data, making critical decisions on perception
The Solution? Always on customer insights.
We've developed the most natural sounding voice AI that conducts research-quality customer interviews at a fraction of traditional cost and time.
Always Available
Connect with customers and prospects 24/7 across any timezone. Participants complete interviews on their schedule, from any device, wherever they are.
Objective & Consistent
Get high-quality conversations that uncover valuable insights without interviewer bias, leading questions, or moderator fatigue ensuring standardized, reliable data.
Independent Third Party
Capture honest, candid feedback as customers engage. The moderator's independence often elicits more truthful responses than customers would give their sales rep or CSM.
Real-Time Insights
Access interview results instantly - no waiting for transcription services or research reports. Identify high-level themes, then dive into specific verbatims to validate findings.
Actionable Intelligence
Monitor decision drivers, competitive threats, and sentiment trends over time. Generate executive reports and track how customer perceptions evolve.
Single Source of Truth
Share insights across every team - sales gets competitive intelligence, brand and marketing gets messaging feedback, innovation teams know where to spend their time.
The voice of the customer is your new superpower
Uncover the real reasons behind consumer actions so you can act with clarity, speed and conviction.
Software
Run continuous, AI-led win/loss and churn interviews with buyers to uncover why deals are won/lost and why customers leave then turn those themes into live, searchable insights for Sales and CS.
Consumer
Replace/augment surveys and focus groups with scalable, AI-led customer conversations to capture the emotional drivers behind purchase, brand perceptions, and product reactions.
Telcos
Run automated, AI-led post-call interviews to uncover the real reasons customers contacted support, their underlying frustrations, and emerging product or service issues.
Agencies
Deliver premium customer research at a fraction of traditional costs. Replace expensive focus groups with scalable, branded insights that strengthen your client relationships and create new revenue streams.
How it works
Talk out loud or chat to configure your interview, invite candidates, and receive insights wherever you'd like (e.g., Slack, email, or your CRM).
Configure
Configure the interview for the use-case you're working on.
Interview
Participants can complete the interview at their convenience.
Review
Receive comprehensive insights in real-time.
Interview
Participants complete 10-20 minute natural voice conversations at their convenience on any device. These interviews are objective, consistent, and free from bias.
Review
Receive comprehensive insights with recommendations, transcripts, and verbatim recordings as feedback comes in.
Don't take our word for it, see what our customers say
“We were flying blind on why we lost deals. Sales reps said it was pricing, but User Intuition interviews revealed it was actually implementation timelines and integration concerns. We adjusted our sales process and saw win rates improve 23% in the next quarter. This is the competitive intelligence we should have had years ago.”
Tom A.
VP Sales, Enterprise SaaS ($50M ARR)
“The depth of insight rivals what we get from expensive user research, but the scale is completely different. We went from 12 win/loss interviews per quarter to 200+. Now we can segment by industry, deal size, and competitor to really understand what's driving our pipeline conversion.”
Rajiv K.
Head of Rev Ops, Growth-Stage SaaS
“Traditional churn surveys gave us 8% response rates and generic feedback. User Intuition gets us 40%+ participation with incredibly detailed insights. We discovered a pattern where customers churning in months 8-10 all had the same unmet use case. We built that feature and saw our 12-month retention improve by 15 points.”
Neha M.
Chief Customer Officer, B2B Platform
“As a consumer brand, we were spending $40K per focus group study and waiting weeks for reports. User Intuition lets us run continuous conversations with hundreds of customers and get insights instantly. We caught negative sentiment about our packaging redesign before launch and pivoted—probably saved us a major brand perception problem.”
Mark P.
VP Consumer Insights, CPG Brand
Frequently Asked Questions
Common questions from revenue, marketing and product leaders implementing User Intuition for buyer insights and intelligence.
How does this integrate with our existing tech stack?
User Intuition connects to your CRM (Salesforce, HubSpot), support systems (Zendesk, Intercom), and data warehouses. We automatically identify interview candidates based on your criteria and route insights back to relevant teams.
What kind of setup support do you provide?
Full white-glove onboarding. We configure your research program, design interview frameworks for your specific goals, integrate with your systems, and train your team on extracting maximum value from insights.
Can this handle our volume and complexity?
Yes. Whether you have 50 customers or 50,000, our platform scales seamlessly. We handle B2B enterprise deals, SMB churn, consumer purchase research, and everything in between.
How long does implementation typically take?
Most clients are running their first interviews within 24 hours. We handle the technical setup while you focus on defining research priorities and target segments.
How natural and engaging are the AI interviews?
Our AI moderators use conversational techniques developed from thousands of real research interviews. They ask contextual follow-ups, probe for deeper insights, and adapt questioning based on responses. Participants consistently rate the experience as surprisingly natural.
How do you ensure research quality and depth?
Our AI is trained on qualitative research best practices—open-ended questions, non-leading language, probing techniques, and emotional intelligence. We validate output quality against human-moderated research standards.
What if customers give superficial or dishonest answers?
Our conversational approach and follow-up probing techniques encourage detailed, honest responses. The AI detects surface-level answers and naturally probes deeper. Plus, the neutrality of AI often elicits more candid feedback than customers give to sales reps or CSMs.
Can we customize the interview approach for different research goals?
Absolutely. Win/loss, churn, feature feedback, brand perception, purchase drivers—each requires different question frameworks. We tailor the approach to your specific research objectives.
What's the typical participation rate?
We see 30-45% completion rates for B2B research and 25-40% for consumer studies - significantly higher than traditional surveys because the conversational format is more engaging.
How long do interviews take?
Typically 15-20 minutes, depending on interview depth and complexity. Customers can re-take the interview on their schedule, if required.
Can customers do this on mobile?
Yes. Our platform works on any device with internet access. Customers can participate from anywhere, anytime.
How do we encourage participation?
We handle outreach timing, messaging, and follow-ups. You can offer incentives (gift cards, donations, etc.) and we see that 2-3x participation rates for appropriate amounts.
How quickly do we get insights?
Insights are available within seconds of interview completion. Our AI extracts key themes, sentiment, competitive mentions, and actionable recommendations immediately.
Can we analyze insights across multiple interviews?
Yes. Our platform identifies patterns across dozens or hundreds of conversations - common objections, feature requests, competitor mentions, and segment-specific trends that would be impossible to spot manually.
What format do insights come in?
Full transcripts, audio recordings, AI-generated summaries, sentiment analysis, competitive intelligence dashboards, and the ability to query findings conversationally (e.g., "What are the top 3 reasons we lose to Competitor X?").
How do we share insights across teams?
Tag and route insights to relevant stakeholders. Product teams get feature requests, sales gets competitive intelligence, marketing gets messaging feedback - all from the same conversation set.
Could find the answer you are looking for?
Please send us a message and we will help you to get all your questions answered
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